We are committed to protecting your privacy

Data controller: Watson-Marlow Fluid Technology Group (“we” “us” “our”)

This privacy policy was last updated May 2018.

We are committed to protecting your privacy, while providing an optimised browsing experience when you use our website and when receiving the latest marketing emails about our products and services for which you provide consent.

This privacy policy describes the ways in which we collect your information when you use our website and all subsequent language variants thereof, and what we may use it for. 

  1. Information we collect and how it is used
  2. Amendment and retention of information
  3. Disclosure of information to third parties 
  4. Cookies
  5. Social media
  6. Changes to our privacy policy
  7. How to contact us

We comply with the principles of the updated General Data Protection Regulation (GDPR) and aim to maintain consistently high levels of best practice in our processing of personal and business data. We do not pass on personal or business information to third parties and will not contact you unless you have indicated that permission is granted to do so. 

1. Information we collect and how it is used

Our web form submission gives you the opportunity to submit enquiries/requests and have the option to be added to our mailing list to receive our marketing emails. 

By using our website contact forms, you consent to the collection, use and processing of: the information you submit. This includes name, email address, phone number, company details and any other information you provide us.

When you tick ‘yes’ to ‘joining our mailing list?’ on our web forms you will be added onto our mailing list to receive the latest news about our products and services specific to your industry. You can unsubscribe at any time at the end of our emails if you change your mind

2. Disclosure of information to third parties 

We do not sell, trade or rent your information, and will never disclose information about you to external third parties, except to fulfil your specific orders for a product or information in the event that our group companies are positioned to deliver the relevant service when we have your consent to do so. We may of course be obliged by law to pass on your information to the police or any other statutory authority. 

3. Amendment and retention of information 

When your information is retained on our secure database, please advise us as to any changes in your details as it is preferable for us to retain up to date information. Due to security of information, please only enter your business details.

We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. We will keep hold of you data unless you contact us and request to be removed from our database. 

If you would like a copy of the information that we store about you in our database, or if you want to be removed from our database altogether, please contact us using the details shown in the “Contact us” section below.

4. Cookies 

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies. The full list of cookies used on this site is detailed here

Cookies are small data files that a website will place on your device, which in turn sends information back to the site. They cannot harm or affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the pages that you have previously viewed to allow quick navigation back to them. These are known as ‘persistent cookies’, which expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit. 

We are keen to find out what you like and dislike about the site – your feedback plays a key role in helping us improve the experience a user has on the site. We use many techniques to follow your use of the site and provide you with a customised experience. 

If you choose to disable cookies on your device you will still be able to use most of this site and the browsing experience will not be greatly affected. However it may limit the functionality and features the site offers. 

5. Social media

Our social media policy describes the ways in which we interact on social media sites. It covers copyright restrictions on material posted to the individual channels, privacy, who can post on behalf of Watson-Marlow and our full social media protocol. Click here for full details.

6. Changes to our privacy policy

If we change our privacy policy in any way, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

7. How to contact us

If you have any questions about this policy or your personal information, please email us info.ie@wmftg.com or write to us:

Watson-Marlow Fluid Technology Group

Bickland Water Road, Falmouth

Cornwall, United Kingdom

TR11 4RU

Watson-Marlow Fluid Technology Group, a division of Spirax-Sarco Engineering plc, Charlton House, Cirencester Road, Cheltenham, Gloucestershire, GL53 8ER, England. Registered Number: 596337.

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    For help or advice please contact us on:

    Customer services:
    +353 (0) 21 4757030

    +353 (0) 21 4757030

    You can also send us an email